Refund & Return Policy
Last updated: September 2026
At Zofti, we take great care in delivering high-quality skincare products. Please read our return and refund policy carefully before making a purchase.
Our Return Policy
We have a strict return policy to maintain product safety and hygiene standards. We only accept returns in serious cases where the product has been received in a damaged or defective condition.
Eligibility for Returns
A return or refund request will be considered only if:
- The product was received physically damaged (e.g., broken packaging, cracked or leaking product).
- The product is defective or unusable due to a manufacturing issue.
- The wrong product was delivered to you.
How to Request a Return
- Contact us within 48 hours of receiving your order at support@zofti.store.
- Provide your order number, a clear description of the issue, and photos/video evidence of the damage or defect.
- Our team will review your request and respond within 2–3 business days.
- If approved, we will arrange a replacement or refund as appropriate.
Non-Returnable Items
We do not accept returns or issue refunds for:
- Change of mind or personal preference.
- Products that have been opened, used, or partially consumed (unless damaged).
- Allergic reactions or skin sensitivities — please review the ingredient list and do a patch test before full use.
Refund Processing
If a refund is approved, it will be processed within 5–7 business days to your original payment method.
Contact Us
For any return or refund queries, reach out to us at: support@zofti.store